At ARO, we’re dedicated to our patients’ care and sense of wellbeing. Here’s what some of our patients and their families have said about their treatment experience.
The way they treated me, I felt special, and I really appreciated that.
"My treatment was excellent and I received the utmost care and attention from every person I dealt with. Faultless! I should also mention the compassion of all the staff, they made an unpleasant situation as comfortable as possible."
"A very peaceful and relaxed atmosphere with friendly staff - very important at such a stressful time. Thank you!"
- Prostate patient, Auckland
"Overall a brilliant service provided by a very helpful and caring staff with friendly dispositions and very good sense of humour!"
- Ken, Auckland
"I found that the level of professionalism coupled with genuine caring was something I had not experienced at a medical facility before. The whole set up was absolutely first class!"
- Grant, Hamilton
“I felt safe, cared for and supported throughout the 6 weeks of my treatment. Thank you!”
“A big thank you to all involved in my treatment. I found everyone to be amazingly supportive and friendly”
“Your people are as important as the technology. And your people are brilliant!”
- Breast patient, Auckland
“What a wonderful, modern facility. I am so impressed overall with the staff members’ genuine service and attitude to clients…”
- Palliative patient, Auckland
“I doubt there is much to improve on! Very friendly staff, nice place to come to, and turned what could have been a bad situation into a positive one. Thank you!”
“Overall experience was fantastic. Great staff and care. Thanks to all the staff for the card that was signed and given to me at the end of my treatment. A welcome and heart-warming surprise. Xxx”
- Tracey, Auckland
“Congratulations on such friendly and welcoming staff. It was a psychological uplift to come in each morning and be greeted by happy, friendly staff…”
- Head and Neck patient, Auckland
“The staff operating the [Linear Accelerator] radiation machines do much more than ‘just a job’. They are friendly, caring, and able to put one at ease, will answer any queries, and suggest solutions. A great group of people!”
- Genitourinary patient, Auckland
“My deep appreciation for treating me as an individual with feelings, and not as a number. Your professionalism and skills both technical and personal are at an exceptionally high standard all the time. Thank you, thank you, thank you all!”
- Head and Neck patient, Orewa
“The ARO team have been quite outstanding during my 6 ½ weeks of treatment. From day one I felt I had one big extended family working with me, I thank them all”
– Gastrointestinal patient, Auckland
"Everyone was very open and friendly, concerned about how you were feeling each day, made me feel very relaxed every day of treatment, and the staff were always smiling and chirpy which made me feel very happy."
"Superb organisation! This is the pinnacle of quality medical care and I’m humbled by its excellence. Truly – I have been treated like a king... Today, tomorrow, Christmas, summer – here I come!"
- Prostate patient, Auckland
"I was most impressed that when physical problems arose, with radiation treatment, staffs’ response was immediate and appropriate. I cannot speak highly enough of staff."
- Anon, Auckland